Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Adults Only) | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Adults Only) is a luxurious, adults-only paradise featuring gourmet restaurants, lively bars, and an expansive stretch of white-sand beach. Guests can enjoy access to an adults-only pool area, a state-of-the-art fitness center, and round-the-clock entertainment in a modern tropical setting.

Rooms & Amenities

The resort offers 648 stylish suites, each equipped with a PHabulous Bed™, rain showers, and private balconies or terraces. Rooms come with flat-screen TVs and complimentary high-speed Wi-Fi, ensuring a comfortable stay tailored to adults seeking relaxation and luxury.

Dining & Options

Dining options include 11 restaurants offering a variety of international cuisines alongside themed dining experiences. The bars serve crafted cocktails, and 24/7 room service provides guests with on-demand gourmet meals.

Leisure & Entertainment

Guests can indulge in leisure activities such as the lazy river, FlowRider® surf simulator, and evening entertainment featuring movies and themed events. The resort caters to wellness with a well-equipped fitness center and spa services.

Location & Transportation

Located just 45 minutes from Cancun International Airport, the hotel provides convenient access to attractions like Delphinus Playa Mujeres, approximately 2 miles away. Transportation services can be arranged for local excursions.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite

Max:

4 persons

605 sq. feet

Bed options:

2 King Size Beds

Shower

Balcony

room details

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Junior Suite

Max:

4 persons

605 sq. feet

Bed options:

1 King Size Bed

Shower

Private pool

room details

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Junior Suite

Max:

2 persons

605 sq. feet

Bed options:

2 King Size Beds

Shower

Balcony

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Cancun 9.1 mi

Airports

Isla Mujeres (ISJ) 9.3 mi

Cancun (CUN) 21.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Hairdresser
Smoke detectors

Sports & Fitness

Fitness center
Sports trainer

Services

Valet parking
Room service
Housekeeping
Car rental
Tours/Ticket assistance
Stores/Commercial services

Dining

Restaurant
Poolside snack bar
Snack bar

Children

Children's menu
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Entertainment
Garden area
Spa & wellness center
Pedicure
Manicure
Waxing
Facial
Beauty treatment
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico

Map view

Carretera A Punta Sam Sm6 Mza 2 Lot 7-8, Costa Mujeres, Mx, Cancun, Mexico

City landmarks

Cabanas Playa Blanca

1.4 mi

Mar Caribe

Delphinus Playa Mujeres

1.9 mi

Beach

Beach at the Dreams Playa Mujeres Resort & Spa

1.9 mi

Golf Course

Playa Mujeres Golf Club

2.2 mi

ikarus kite

2.4 mi

Nearby

Punta Sam Ferry Terminal

1000 ft

Restaurants

Picus

1300 ft

Avenida Rueda Medina

Reviews and Ratings

Reviews from guests about their experience.

62%

loved their spa retreat and can’t wait to return.

Beautiful rooms

Great service

Condensation issue

Inconvenient location

6.2/10

Nice

Rooms

5.2

Location

6.6

Service

7.4

Dining

5.0

Lawrence

United States of America, March 2025

6.8/10

My stay at the hotel was a mix of highs and lows. The rooms were beautifully designed and very relaxing, but I did encounter some issues with water quality and a musty smell at first. The service was exceptional and very accommodating to my needs. Although the location had its charm, it wasn't exactly ideal for getting around. The dining experience was a bit limited, as I found the options quite restricted. Overall, it's a nice place, but there are definitely areas that could use improvement.

Rooms

7.0

The rooms were just like the pictures — beautiful and comfortable, perfect for relaxing. Unfortunately, both showers had yellow water and there was a musty smell that lingered for the first few days.

Service

9.0

The staff was incredibly serviceable and very accommodating to all my needs, making the experience feel more welcoming.

Location

6.0

The hotel had a decent location with some pretty views, but it wasn't the best for easy access to attractions.

Dining

5.0

The dining options were quite limited and can definitely use more variety, especially when it comes to breakfast choices.

Facilities

7.0

The hotel had several nice facilities like mini golf and a lazy river, which were fun but could have been better maintained.

Gary

United States of America, February 2025

5.8/10

I was really excited about my stay, but it turned out to be quite disappointing. The rooms had a musty smell, and cleanliness was really lacking, with bugs being an issue. On the flip side, the staff were genuinely fabulous and made me feel welcomed. The amenities available were nice, but the dining options were extremely limited and honestly not the best. It felt like I was staying in a budget spot rather than a spa hotel.

Rooms

5.0

The rooms had a musty smell and were not clean enough, with bugs crawling in the bathroom.

Service

9.0

The staff, especially Josie, Jorge, and Fernando, were fabulous and made the experience more pleasant.

Location

7.0

While the facilities like mini golf and lazy river were enjoyable, the overall atmosphere felt a bit isolated.

Dining

5.0

Dining options were quite limited, and the food quality left a lot to be desired.

Facilities

6.0

Amenities like the pools were available, but overall the experience did not feel luxurious.

William

United States of America, February 2025

5.0/10

My stay at the hotel was a mixed bag. While the room was beautifully designed and relaxing, I was disappointed with the cleanliness, as I encountered yellow water from the showers and bugs in the bathroom. The service left a lot to be desired, with long waits for housekeeping and a general lack of attentiveness. The location felt a bit isolated, and the dining options were quite limited, making it challenging to find satisfying meals. Overall, while there were moments of comfort, the hotel's issues really affected my experience.

Rooms

5.0

The room was beautifully designed and comfortable, but it was disappointing to find yellow water coming from the showers and bugs crawling around.

Service

5.0

I had to wait two days for someone to come and clean my room, which was frustrating as flies started to accumulate.

Location

5.0

The hotel is located in a secluded area, which made it feel a bit isolated from the nearby attractions.

Dining

5.0

The dining experience was very limited, and I wasn't satisfied with the food options provided.

Facilities

5.0

The hotel had nice amenities, but they were overshadowed by the cleanliness issues and limited dining options.

Tom

United States of America, February 2025

6.6/10

I had a mixed experience at this hotel. The welcoming atmosphere and various activities were great, but I faced some issues with the room cleanliness and the food options. The amenities like the mini-golf and basketball court were a hit, making it a fun stay overall, but the dining needs improvement for a better value.

Rooms

5.0

Unfortunately, the room smelled musty and wasn't clean upon my arrival, which was quite disappointing.

Service

7.0

The staff was friendly and encouraging during activities, but I felt they could have been more proactive in addressing the initial issues I faced.

Location

8.0

The hotel is located in a secluded, gated area, which adds some privacy but limits nearby dining options. It was very quiet, which I appreciated.

Dining

5.0

The food options were very limited, which left much to be desired during my stay.

Facilities

9.0

The hotel had great amenities like mini-golf and a lazy river that added to the overall experience.

James

United States of America, October 2024

8.2/10

I had a lovely stay at this spa hotel. The rooms were beautiful, comfortable, and relaxing, making my time there a pleasure. While the amenities were impressive, I did notice a bit of an issue with condensation in the room during my first few days. Overall, it was a great experience with just a few minor drawbacks.

Rooms

8.0

The rooms were beautiful and provided a comfortable and relaxing atmosphere, just like the pictures promised. However, I did experience some issues with condensation for the first few days.

Service

9.0

The service was great overall, with staff being incredibly accommodating and serviceable regarding my needs. I really appreciated their encouraging attitude during organized activities.

Location

7.0

The hotel was in a nice, secluded area, which provided a quiet retreat, though it was a bit inconvenient to get to nearby attractions. Being right next to the beach was a definite plus, especially at dusk.

Dining

Facilities

9.0

The facilities, including the spa and pool areas, were fantastic and well-maintained, which enhanced my overall experience.

Beautiful rooms

Condensation issue